FAQ

How do I place my order?

To place an order:

  1. Add your chosen items to your shopping basket.

  2. You may choose to complete your order through our website checkout or through PayPal.

If you wish to continue through our website checkout, please click the green “Checkout” button on the right-hand side of the screen.

If you wish to continue through PayPal, please click the PayPal button.

  1. You will be taken to our Customer Information page, where you will be asked to enter your:

Email address

Name

Delivery address

  1. If you have a valid discount code, you may enter it in the “Discount” field on the right-hand side of the screen. Please click the “Apply” button to make sure your discount is calculated and applied to your order.

  2. Continue by clicking the “Continue to Shipping Method” button. Please make sure your delivery address is entered correctly, especially if it is different from your billing address. Once everything is complete, click “Continue to Payment Method”.

  3. You will then need to enter your payment details. You may also choose whether your delivery address and billing address are the same, where applicable.

  4. Once you have completed the form, click the “Complete Order” button. You will then see an order summary and on-screen order confirmation. A confirmation email will also be sent to you.

If you experience any difficulties during checkout, please contact our Customer Service team via www.greatodayit.com.

What if there are items missing or I receive the wrong product?

If any items are missing or you receive the wrong product, please contact us via www.greatodayit.com.

Please include your transaction reference number or order number and provide proof, such as a clear photo. The image file should be under 1 MB where possible.

We will be happy to resend the correct item at no extra cost. In most cases, we will not ask you to return the item that was sent incorrectly.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing your order number and the details of your purchase.

I would like to change the items I ordered. What should I do?

Order amendments are only allowed on or before 11:00 pm on the same day that the order is placed.

Please contact us via www.greatodayit.com as soon as possible to request any changes. Once your order has been processed or dispatched, we may no longer be able to amend it.

How do I add items to my basket?

To add items to your basket:

  1. Go to the product page of the item you are interested in.

  2. Select your preferred options, such as size, colour or quantity, where applicable.

  3. Click the “Add to Basket” button.

  4. You will then be taken to your Shopping Basket page.

  5. You can continue shopping or proceed to checkout when you are ready.

How do I view what is in my shopping basket?

To view the contents of your basket, click the Basket icon at the top of the website page.

From there, you can update the quantity of any item in your basket or remove an item by clicking the “Remove” link.

How do I remove items from my basket?

Click the Basket icon in the upper-right corner of the screen to view all items currently in your basket.

Once you have found the item you would like to delete, click the “Remove” link. The item will be removed automatically and your basket will be updated.

How do I change the quantity of a particular item in my basket?

Click the Basket icon in the upper-right corner of the screen to view all items currently in your basket.

To change the quantity of an item, update the number in the “Quantity” field. Your basket total will then be updated automatically to reflect the new quantity and price.

What are the recommended browsers for this website?

For the best shopping experience, we recommend using Google Chrome, Safari, Firefox or Microsoft Edge.

What payment options do you accept?

We accept major credit and debit cards, including Mastercard, Visa and American Express, as well as PayPal and Apple Pay.

How do I make a payment using PayPal?

PayPal is a simple and secure way to pay online.

Once you have finished adding items to your shopping basket and are ready to complete your order, click the PayPal button. You will be redirected to the PayPal website to complete your payment.

Please make sure your details are correct to help ensure fast and smooth payment processing.

How do I use a discount code?

To use a discount code, please follow these steps:

  1. Choose the item you want to order and click the green “Checkout” button.

  2. You will be taken to the Customer Information page. Fill in the required information.

  3. You will see a “Discount” field on the right-hand side of the page.

  4. Enter your discount code and click “Apply”.

  5. Please check your order summary to make sure the discount has been applied successfully.

What is your return and exchange policy?

Please refer to our Return Policy for information about returns and exchanges.

Our Customer Service team is available to help and will reply to your enquiry as soon as possible.

How do I return an item?

Please contact us via www.greatodayit.com for return instructions and the correct return address.

Please do not send your item back before contacting us.

What is your cancellation policy?

Order cancellation is allowed on or before 11:00 pm on the same day that the order is placed.

After this time, we may no longer be able to cancel your order, especially if it has already been processed or dispatched.

Please contact us via www.greatodayit.com as soon as possible to request a cancellation.

Is ordering online secure?

Yes. We take great care with the information you provide when placing an order through our online store.

Our website uses SSL (Secure Sockets Layer) technology to help encrypt the transmission of personal and payment information.

Is it safe to use my credit card on your website?

Yes. To help ensure a secure payment process, our website uses a reliable and secure payment gateway. Payment information is protected using encryption technology, including AES-256 where applicable.

Is my personal information kept private?

Yes. Any information you share with us is treated as private and confidential.

We will not share, rent or sell your personal information without your consent, except where required by law or as described in our Privacy Notice.