Privacy Notice
PRIVACY NOTICE (Last updated July 2018)
Thank you for visiting our website, which is operated by www.greatodayit.com (the “Company”, “we”, “us” or “our”).
We are committed to providing a safe and reliable online shopping experience. This commitment includes respecting and protecting the privacy of your personal data.
This Privacy Notice explains what types of information we collect from and about you when you visit our website or use our services. It also explains how we may use, share, store and protect your personal data, as well as the choices and rights you may have in relation to that information.
By using our website and services, you acknowledge that your personal data may be collected, used, disclosed, stored and processed as described in this Privacy Notice. Your use of our website is also governed by our Terms of Use, which are incorporated into this Privacy Notice by reference.
If you do not agree with this Privacy Notice, please do not access or use our website or services.
Q: What information do we collect?
A: We may collect information from or about you in the following ways:
Information you provide to us
We collect information that you provide when you use our website, place an order, create an account, subscribe to our emails, participate in a promotion, submit a product review, complete a survey, contact our customer service team or otherwise interact with us.
This may include your name, email address, telephone number, billing address, delivery address, payment-related information, order details and any other information you choose to provide.
If you make a purchase from us, we may also collect your billing and delivery information in order to process and fulfil your order.
Information you provide about another person
If you provide information about another person, for example when sending a gift or entering a delivery address for someone else, we may collect that person’s name, telephone number, email address and/or delivery address. You should only provide another person’s information if you have their permission to do so.
Information collected automatically
We, or our service providers, may use cookies, pixels, log files, JavaScript and similar technologies to collect certain information automatically when you visit our website, use our online services, open our emails or interact with our advertisements.
This may include your browser type, operating system, device type, IP address, mobile device identifier, pages viewed, links clicked, referring website, time spent on the website, number of visits, shopping activity, email interactions and other website usage data.
This information helps us improve our website, remember your preferences, understand how visitors use our services, personalise your shopping experience, measure marketing performance and show relevant advertisements.
Information from third parties
We may receive information about you from third-party sources, such as payment processors, delivery partners, analytics providers, advertising partners, fraud prevention services, social media platforms or other service providers.
We may use this information to update, verify or supplement the information you provide to us, including address validation, fraud prevention, marketing analysis and customer service support.
Combined information
We may combine information that we collect directly from you, automatically through our website, from your devices and from third-party sources. This helps us provide, improve and personalise our services.
Third-party analytics and advertising
We may use third-party analytics, advertising and tracking tools to better understand how visitors use our website, improve our services and provide more relevant advertising.
These third parties may use cookies, pixels, log files or similar technologies to collect and store information. They may also combine information collected from your use of our website with information collected from other websites or services.
We do not control third-party cookies or tracking technologies. Your use of third-party services is subject to their own privacy policies.
Q: What are my cookie and tracking options?
A: Certain parts of our website require cookies to function properly. Cookies are small files stored on your device that help websites remember information about your visit.
We may use the following types of cookies:
Strictly necessary cookies
These cookies are essential for the website to function. They allow you to browse the website, use the shopping basket, complete checkout and access secure areas.
Performance cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This information is generally used in an aggregated form to help us improve our website.
Functionality cookies
These cookies allow us to remember choices you make, such as your delivery country, currency preference or other settings, to provide a more personalised experience.
Targeting and advertising cookies
These cookies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to measure the effectiveness of advertising campaigns. These cookies may be placed by us or by our advertising partners.
You may adjust your browser settings to refuse or delete cookies. Please note that if you disable certain cookies, some parts of our website may not function properly.
You may also manage advertising preferences through your browser, device settings or the settings provided by relevant third-party platforms.
Q: How do we use the information we collect?
A: We may use the information we collect from and about you for the following purposes:
To process, confirm, verify, dispatch, deliver and track your orders.
To process payments, manage returns, handle refunds and maintain records of your purchases.
To contact you about your order, delivery, account, customer service requests or other service-related matters.
To provide customer support and respond to your questions, comments or requests.
To improve our website, products, services, customer experience and shopping experience.
To personalise your online shopping experience, including recognising you when you return to our website.
To send you newsletters, promotional offers, product updates and marketing communications, where permitted by law.
To provide customised website content, targeted offers, promotions and advertisements that may be of interest to you.
To analyse website usage, customer behaviour, sales performance and marketing effectiveness.
To protect the security and integrity of our website, business and customers.
To detect, prevent and respond to fraud, unauthorised transactions, security incidents, claims and other liabilities.
To comply with legal obligations, enforce our policies and protect our rights, property and interests.
As otherwise described to you at the point where we collect your information.
Q: What information do we share with others?
A: We may share personal data in the following ways:
Company affiliates
We may share information with our affiliated companies, business partners or future additions to our corporate group where necessary for business, operational, customer service or administrative purposes.
Service providers
We use third-party service providers to perform services on our behalf. These may include payment processing, order fulfilment, delivery, website hosting, customer service, email delivery, analytics, marketing, fraud prevention and technical support.
These service providers are only permitted to use your information as necessary to provide their services to us.
Marketing and advertising partners
We may share limited information with marketing and advertising partners to help us measure advertising performance, understand customer interests and provide more relevant offers or advertisements.
Legal disclosures and safety
We may disclose information where required or permitted by law, regulation, legal process or governmental request.
We may also disclose information where we believe in good faith that disclosure is necessary to protect our rights, property, customers, users, business, website security or the safety of others.
Business transfers
If we sell, transfer or merge all or part of our business or assets, or if we are involved in a reorganisation, bankruptcy or similar event, your information may be transferred as part of that transaction.
Aggregate or anonymous information
We may share aggregated, anonymised or non-identifiable information with affiliates, service providers, business partners or other third parties for analytics, marketing or other lawful purposes. This type of information cannot reasonably be used to identify you personally.
Text marketing and notifications
If applicable, by entering your phone number at checkout, starting a purchase, subscribing through a form or otherwise opting in, you agree that we may send you text notifications relating to your order, including abandoned basket reminders, and marketing messages where permitted by law.
You may unsubscribe from further text messages by following the instructions provided in the message, such as replying STOP where available, or by contacting us via www.greatodayit.com.
Q: How can I view, update or remove my information?
A: If you have made a purchase or created an account, you may contact our Customer Service team to request access to or correction of certain personal data we hold about you.
Subject to applicable laws, you may have the right to request that we:
Provide access to the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Delete your personal data in certain circumstances.
Restrict how we process your personal data.
Object to certain types of processing, including direct marketing.
Withdraw consent where we rely on consent to process your personal data.
Provide a copy of your personal data in a portable format where applicable.
We may need to verify your identity before responding to your request. We may also retain certain information where required or permitted by law, including for fraud prevention, dispute resolution, legal compliance, tax, accounting or legitimate business purposes.
Q: What choices do I have about receiving communications from the Company?
A: If you make a purchase or subscribe to our marketing communications, you may receive promotional emails, product updates or other offers from us.
You may opt out of promotional emails at any time by clicking the “unsubscribe” link in any promotional email you receive from us.
Please note that even if you opt out of promotional messages, we may still send you non-promotional communications relating to your orders, account, transactions, customer service enquiries or legal notices.
For other communication preferences, you may contact us via www.greatodayit.com.
Q: What about children’s privacy?
A: Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13.
If you are under 18, you should only use our website with the involvement and permission of a parent or legal guardian.
If we become aware that a child under 13 has provided personal data to us, we will take reasonable steps to delete such information from our records.
Q: What about security?
A: We take reasonable physical, administrative and technical measures to help protect the information we collect from and about our customers and website visitors.
When you enter sensitive information, such as payment information, the transmission of that information may be protected using secure socket layer technology or similar security measures.
However, no method of transmission over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your personal data, we cannot guarantee absolute security.
Q: What about other websites?
A: Our website may include links to third-party websites that are not operated or controlled by us.
These third-party websites may collect information from you, use cookies or follow different privacy practices. We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal data to it.
Q: Where and for how long is my data stored?
A: Your personal data may be stored and processed in countries outside your country of residence, including countries that may have different data protection laws.
Where we transfer personal data internationally, we take reasonable steps designed to ensure that your information receives an appropriate level of protection, where required by applicable law.
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for order fulfilment, customer service, legal compliance, dispute resolution, fraud prevention, tax, accounting and legitimate business purposes.
When personal data is no longer required, we will delete it, anonymise it or otherwise handle it in accordance with applicable law.
Q: What if I live outside the United Kingdom?
A: Our website may be accessed by users in different countries. Regardless of where you access our website from, you understand that your personal data may be transferred, stored and processed in countries outside your country of residence.
By using our website and services, you acknowledge such transfers and processing as described in this Privacy Notice.
Q: How do we communicate changes to this Privacy Notice?
A: We may update this Privacy Notice from time to time. Any changes will be posted on this page.
Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Notice.
We encourage you to review this Privacy Notice periodically.
Q: How can I contact you with questions, requests or complaints?
A: If you have any questions, concerns or requests regarding this Privacy Notice or the way we handle your personal data, please contact Customer Service via www.greatodayit.com.
For unsubscribe requests, privacy-related questions or personal data requests, please contact us via www.greatodayit.com.
We are committed to being transparent about how we collect and use personal data and welcome your questions and concerns.
If you are based in the United Kingdom and believe that we have not handled your personal data properly, you may have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.